FAQ

ORDERS

  • 1. Can I Cancel My Order?
  • 2. Can I modify My Order?

1. Can I Cancel My Order?

Yes, you have 90 minutes from the validation of your order to cancel it. Kindly review our terms of sale policy for specific details.

2. Can I modify My Order?

Regrettably, order modifications are not feasible once the order has been confirmed. We recommend thoroughly reviewing your cart before finalizing your purchase.otherwise you will have to cancel your order and place it again. 

DELIVERY

  • 3. Where Is My Order?
  • 4. When Will I Receive My Order?
  • 5. I Didn't Receive a Tracking Number

3. Where Is My Order?

Tracking your order is possible using the provided tracking number. For any issues encountered during this process, please contact our dedicated customer support for prompt assistance.

4. When Will I Receive My Order?

Regular delivery time will generally vary between 2-5 business days, from the shipping confirmation email.

5. I Didn't Receive a Tracking Number

If the tracking number is not found in your inbox, kindly check your spam folder. If issues persist, contact our support team with your detailed order information.

PAYMENTS

  • 6. Which Payment Methods Can I Use?

6. Which Payment Methods Can I Use?

We accept a variety of payment methods, including Visa, MasterCard, AmericanExpress  ApplePay y AmazonPay. Please consult our payment policy for comprehensive information.

RETURNS / REFUNDS

  • 7. How Can I Contact You?
  • 8. How Do I Return an Order?
  • 9. How Do I Get a Refund?

7. How Can I Contact You?

Our customer support team is ready to help you. You can contact us via emai to contact@jantier.com or phone to 01 87 21 65 20 from monday to friday 10am - 13pm / 14:40pm - 17:30pm EST) 

8. How Do I Return an Order?

The return process is outlined HERE, If you still need help don't hesitate to contact  our customer support for step-by-step guidance.

9. How Do I Get a Refund?

Initiating a refund can be done by following the outlined process in our refund policy. Your adherence to the procedure ensures a streamlined resolution.