Shipping policy

DELIVERIES 

Orders may take up to 2 business days to be processed by the warehouse before shipment via our delivery service provider (“Carrier”).

The packing/parcels labels validated by the Carrier shall be considered proof of the shipment. 

Regular delivery time will generally vary between 2-5 business days, from the shipping confirmation email with the tracking number, depending on the warehouse where the Product/s is/are stored.

The specified delivery times are only valid for orders placed before 12pm EST.

However, delivery times can be affected by regional holidays, border clearance, information errors, issues with the Carrier, weather conditions, distances to be covered, delivery complications in areas of difficult access, or other operational factors. In these cases, it will be up to the Customer to contact the customer service of the Website to inquire about shipping or delivery times.

Upon receipt of your package, you must: 

  • Check the conformity of the goods delivered at the time of delivery by opening your package in the presence of the Carrier. 
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  • Indicate any anomaly on the delivery note in the form of a precise handwritten reservation accompanied by your signature. Attention, the mentions of the type "subject to unpacking", "subject to control" have no legal value and will not be admissible in case of dispute. If the package is too damaged, simply refuse delivery. 
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  • Immediately notify the Website's customer service by email or phone who will initiate an investigation with the Carrier. 
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    In any case, the Customer undertakes to provide all evidence allowing the Website to file a claim with the Carrier. 

    In the event that we are unable to deliver the Product ordered because we are not delivered by our suppliers, for reasons for which we cannot be held responsible, we shall have the right to withdraw from the Contract. In this case, we will inform you immediately and offer you a voucher or a refund for the total price paid.

    Contact us via the contact form here to report an item not received.


    Free Shipping
    Shipping costs are covered by Jantier. You won't pay any shipping fees.


    TERMS OF SALE

    These provisions were extracted from our Terms Conditions of Sale, which we invite you to thoroughly review. In case of discrepancy, our Terms of Sale will prevail.


    QUESTIONS AND CONTACT 

    For more information, please contact us via the contact form here.